Terms and Conditions

General Terms and Conditions of Sale

Last updated: 15/02/2026

Welcome to Catelia.store, a website operated by Catelia. By placing an order on our online store, the customer acknowledges having read and fully accepted these General Terms and Conditions of Sale (GTCS) without reservation before validating their payment.

1. Purpose

These GTCS govern the contractual relationship between Catelia and any person making a purchase via the Catelia.store website.

2. Company Identification

Catelia
Website: catelia.store
Email: support@catelianutrition.store

Customer service available 7 days a week, with responses within 24 business hours.

3. Products

The products are described as accurately as possible. Photographs are provided for illustrative purposes only and have no contractual value. Minor differences may exist without engaging Catelia's liability.

4. Prices

Prices are indicated in euros (€), all taxes included (VAT included). Catelia reserves the right to modify its prices at any time, without retroactive effect on orders already validated.

5. Order

Any validated order implies full and unconditional acceptance of these GTCS. An order confirmation is sent by email after payment validation.

6. Payment

Payment is made by credit card through secure providers. The order is considered final only after payment validation.

7. Delivery

Orders are shipped within 24 to 48 business hours. Estimated delivery times are 6 to 12 business days depending on the destination.

Delivery is free in Europe.

Catelia cannot be held responsible for delays attributable to the carrier or circumstances beyond its control.

Any dispute related to delivery must first be reported to customer service at:
📩 support@catelianutrition.store

8. Non-Delivery and Proof of Delivery

In the event of a claim for non-delivery, the customer must provide an official statement from the carrier confirming that the package was not delivered to the address provided at the time of the order.

Without this document from the carrier, no refund or reshipment request will be accepted.

The tracking information provided by the carrier is considered proof until proven otherwise.

9. Right of Withdrawal

In accordance with applicable legislation, the customer has a period of 14 days from receipt of the product to exercise their right of withdrawal.

The product must be returned:

  • Unused

  • In its original packaging

  • Complete and in perfect condition

Return shipping costs are borne by the customer.

Any request must be sent to:
📩 support@catelianutrition.store
before returning the item.

10. Refund

Refunds are processed only after:

  • Receipt of the returned product

  • Verification of its compliant condition

Refunds are processed within 5 to 10 business days to the original payment method.

No refund will be granted in case of non-delivery without official proof from the carrier, in accordance with Article 8 of these GTCS.

11. Disputes and Chargebacks

Any customer agrees to contact Catelia's customer service before initiating any bank dispute or chargeback procedure.

Opening a dispute without first attempting an amicable resolution constitutes conduct contrary to these GTCS accepted at the time of the order.

In such cases, Catelia reserves the right to contest the dispute with the customer's bank by providing:

  • Proof of delivery

  • Order confirmation

  • Acceptance of the GTCS

12. Warranty

The products benefit from the legal warranty of conformity and the warranty against hidden defects in accordance with applicable legal provisions.

13. Liability

Catelia cannot be held responsible for improper use of the products or use not in accordance with the recommendations.

14. Personal Data

The data collected is strictly necessary for order processing. Catelia undertakes never to sell or transfer this data to third parties.

15. Intellectual Property

All content on the Catelia.store website is protected by intellectual property law. Any reproduction is prohibited without written authorization.

16. Applicable Law

These GTCS are subject to European law.

In the event of a dispute, an amicable solution will be prioritized before any legal action.

Failing that, the competent courts will be those of the consumer's place of residence.